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Terms and conditions

ARTICLE 1 - SCOPE OF APPLICATION

The purpose of these General Conditions of Sale (hereinafter “CGV”) is to define the conditions under which the Company;

 

ATELIER VALENTINE AVOH SRL

Boulevard St-Michel 75

1040 Brussels

0487/014.677

VAT: BE 0803.126.841

 

(hereinafter “the Company or L'Atelier Valentine Avoh”) provides to Customers (hereinafter “the Customer or the bride-to-be”) who request it, online through the site Internet https://www.valentineavoh.com , or by traditional order (by direct contact, by telephone or by any other means of communication), sewing, alteration, fitting, advice, creation, making and sale of Goods (hereinafter “the Item(s) or the Piece(s) or the Dress” or where applicable “the Services”), as well as any additional additional services.

The Company and the Client are hereinafter together referred to as “The Parties”.

These General Terms and Conditions thus govern all sales transactions concluded by Atelier Valentine Avoh, both with regard to sales of services and sales of goods carried out online, by telephone or on the Company's premises.

In accordance with current regulations, these General Terms and Conditions are communicated to any Customer who requests them, to enable them to place an order with the Company. They are brought to the Customer's attention during a reservation and are also available on the Company's website.

Furthermore, the Customer or the bride-to-be declares to have read these General Terms and Conditions before validating the online order or upon signing the order form for a traditional order (excluding online sales).

The Parties agree that validation of the online order or signature of the order form (excluding online sales) constitutes acceptance without restriction or reservation of these General Terms and Conditions and constitutes the creation of a contract.

These General Terms and Conditions are applicable from the date of validation of the online order or signature of the order form (excluding online sales) and remain so until the extinction of the guarantees and obligations of the Parties.

In addition, the Company may make any modifications to this document that it deems useful. Modifications hereto will be enforceable as soon as they are posted on the website.

In accordance with current regulations, the Company reserves the right to deviate from certain clauses of these General Terms and Conditions, depending on the negotiations carried out with the Client, by indicating derogatory notices on the contractual documents (quotes and invoices).


ARTICLE 2 - ORDERS OF GOODS AND CONCLUSION OF THE ONLINE SALE

2.1 ORDER OF GOODS AND SERVICES

The order means the commitment to purchase by a Customer online, by telephone or at the Company's premises. The online validation of the order or the signing of an order form (excluding online sales) between the Company and the Customer constitutes proof of this.

Online validation of the order or signing of an order form (excluding online sales) constitutes firm and definitive acceptance of these General Terms and Conditions.

The Customer is solely responsible for the choice of services and/or goods/parts for which he orders, and their suitability to his needs, so that the Company cannot be held liable in this regard.

The Company may, at its discretion, propose temporary commercial offers which may be subject to special conditions which are brought to the attention of the Customer prior to the order. These offers may be withdrawn or modified at any time by the Company, which cannot be held liable for the modification or withdrawal of an offer.

Only the elements (price, goods/parts and/or services ordered, production times, delivery) indicated on the order form are contractual.


2.2 CONCLUSION OF THE ONLINE SALE

Taking orders on the site https://valentineavoh.com is subject to compliance with the procedure put in place by the Company, which procedure is detailed as follows (steps):

1. Enter the site address;
2. Follow the site instructions
3. Complete the order form. In the event of prolonged inactivity during the connection, it is possible that the goods/parts selected by the Customer before this inactivity are no longer available. The Customer is then invited to restart his selection from the beginning;
4. Check the elements of the order and, if necessary, identify and correct errors by clicking on the “Update” box;
5. After having read the total price as well as the all-inclusive price, confirm the order by clicking on the “order” box (the “order validation”);
6. Follow the online payment server's instructions to pay the all-inclusive price.

The Customer then receives electronically and without delay a confirmation of acceptance of payment for the order as well as an acknowledgment of receipt summarizing and confirming the order (the “order confirmation”).

To this end, the Customer formally accepts the use of email for confirmation of the order by the Company. The Company cannot be held responsible for any harmful consequences linked to the Customer's error in providing their email address.

A delivery note will be included in the package, summarizing the order again.

The Company reserves the right to refuse the order for legitimate reasons, and in particular if the order is abnormal, placed in bad faith or when there is a dispute with the Customer concerning the payment of a previous order.

 

2.3 PRESENTATION OF THE ORDER

The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer.

 

Certain offers may be offered for a short period which is the subject of a specific announcement. As stocks are then in limited quantity, mention of stock exhaustion will be announced when placing the order.

 

The products are offered while stocks last, as specified when placing the order. Stocks being in limited quantity, the mention of the exhaustion of stock will be announced on the object. However, in the event of an error concerning the availability of the item, ATELIER VALENTINE AVOH undertakes to reimburse the Customer.

 

The Products offered are those which appear in the catalog published on the website and which have been subject to quality control. They strive to present all the characteristics through photos and a descriptive sheet established from data provided by the manufacturer. ATELIER VALENTINE AVOH undertakes to make its best efforts to describe the products with the greatest possible accuracy, however if errors or omissions may have occurred in this presentation, ATELIER VALENTINE AVOH cannot be held responsible. The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website.

 

For offline orders, the order form includes: – details of the items ordered, either in sketch form or in descriptive form as well as the price of the items ordered.

 

The Customer is required to read it before placing an order. The choice and purchase of a Product is the sole responsibility of the Customer. The Customer is required to refer to the description of each Product in order to know its essential properties and particularities.

The Customer acknowledges that the photographs on the website cannot perfectly reflect the appearance of the Product. The actual visual impression may vary very slightly from that of the photograph, particularly with regard to colors; the Customer acknowledges that ATELIER VALENTINE AVOH cannot be held liable on this basis.

 

The sale will only be considered final after ATELIER VALENTINE AVOH has sent the Customer confirmation of acceptance of the order by email - and after receipt by the latter of the deposit or the entire payment. quad price a deposit is not required.

 

ARTICLE 3 - PRICE OF GOODS/PARTS AND SERVICES

The goods/parts and services sold are supplied at the Company's prices in effect on the day of validation of the order accepted by the Customer or on the day of signing the order form by the Customer.

The price of each good/part and service is indicated including all taxes.

The euro is the commercial currency of the order.

The prices applicable to sales of goods/parts or services are subject to modification at any time by the Company, without prior notice or notice. Only the price indicated on the order form is contractual.

In the event of a special or additional request from the Customer concerning the conditions of sale or development, design, fitting or retouching of one or more Items, duly accepted by the Company, the related costs will be subject to 'additional specific invoicing, based on a quote previously accepted by the Customer.

In the event of disagreement on the price of these modifications, the dress will be established in accordance with the initial order.

 

These prices do not take into account, unless otherwise stated, shipping costs, which will be indicated in addition to the price during the ordering stage and before the Customer confirms his order.

Before validation of the order by the Customer, the total amount of the order will be indicated (price + shipping costs). The Customer then undertakes to check the possibilities of importing the products ordered with regard to the territory of the country of delivery.

 

ARTICLE 4 - PAYMENT CONDITIONS FOR ORDERS

4.1 SHOWROOM ORDER (excluding online sales)

Payment for the order is made under the following conditions:

First payment of a deposit of 65% of the total price of the order upon signature of the order form,

Second payment of the balance during the last fitting of the good(s), part(s) ordered.

 

For orders less than 3 months before the wedding, the entire amount must be paid when ordering.

Payment is made by transfer or card payable to the Company.

No order will be taken into account without payment of a deposit, likewise delivery of the good(s), part(s) will only take place once payment of the balance has been received.

 

ATELIER VALENTINE AVOH cannot be held responsible for a delay in production if the requested payments are not made on time by the customer.

The order form is valid for 15 days after the date of issue. After this period, ATELIER VALENTINE AVOH reserves the right to apply an increase on the initial price.

A price increase will be systematically applied to any order placed less than 2.5 months before the wedding date.


4.2 ONLINE ORDER

The good(s), part(s)/part(s) ordered online are payable in cash from validation of the order.

Payment of the all-inclusive price by the Customer is made only by credit card. In this regard, the bank cards accepted are those of the Bancontact, Visa, MasterCard, American Express, Maestro, Google Pay and PayPal networks.

To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his own.

The Customer communicates the sixteen digits and the expiration date of his bank card as well as, where applicable, the numbers of the visual cryptogram.


The Customer expressly acknowledges that the communication of information relating to his bank card authorizes the Company to debit his bank card for the amount corresponding to the all-inclusive price of the good(s), part(s) which were the subject of validation of the Order .


The commitment to pay given by means of a bank card is irrevocable.

The transaction is immediately debited from the Customer's bank card after verification of the card's data, upon receipt of the debit authorization from the company issuing the bank card used by the Customer. In the event that the debit of the all-inclusive price is impossible, the online sale will be immediately refused automatically and the order will be canceled.

The Company uses all means to ensure the confidentiality and security of data transmitted on its sites.


Thus, payment for purchases is made via its partner's secure platform: SHOPIFY PAYMENT.


The data recorded and kept by the Company constitutes proof of the order and all past transactions. The banking data recorded by SHOPIFY PAYMENT constitutes proof of financial transactions.

Consequently, the data recorded is intended to remain confidential except in cases where it can be used as proof of transactions carried out.

For more information on confidentiality and data security, ATELIER VALENTINE AVOH invites its Customers to consult the “Confidentiality Policy” section accessible on the site https://www.valentineavoh.com

 

ARTICLE 5 - DELIVERY TIMES


5.1 SHOWROOM ORDER (excluding online sales)

The Company undertakes to respect the manufacturing, design and delivery of the pieces ordered by the Customer up to one week before the wedding date. When placing an order, the Customer undertakes to provide the maximum delivery date for the desired parts (if different from the wedding), which is entered on the order form.

 

However, delivery times vary depending on the type of parts ordered. Depending on the modifications requested by the customer and the various technical constraints encountered during production, Atelier Valentine Avoh cannot be held responsible in the event of late delivery as long as delivery is made before the date of the ceremony. Such a delay does not authorize the cancellation of the order and cannot under any circumstances result in the payment of delay compensation and/or damages by the company.

 

Except in special cases, the Products ordered will be delivered in one go.


Any advance of said date appearing on the order form after signature may give rise to an increase.

 

4.2 ONLINE ORDER

Once the order has been validated, the address indicated by the Customer cannot be modified. The responsibility of the carrier or ATELIER VALENTINE AVOH cannot be sought in the event of an impossibility of delivery due to an inaccuracy in the delivery address (it being specified that the designation of post office boxes is prohibited).

 

From the date of purchase, your order will be sent within 2 to 4 months for custom-made items, subject to fabric stocks being available. The delivery time for non-custom parts is indicated on the site according to each part. Production and delivery times will be indicated on the site at the time of ordering.

 

As soon as your order has left our workshop, you will receive an email with your package tracking number. Delivery times depend on the country of destination.

 

The Customer can follow the progress of the delivery of his order using the tracking number which will have been communicated to him by email.

 

The amount of delivery costs is indicated after validation of the basket and is subject to the approval of the Customer before validation of each order.

 

Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.


ARTICLE 6 - TRY-ON AND ALTERATIONS

6.1 SHOWROOM ORDER (excluding online sales)

Unless otherwise agreed by the parties, ATELIER VALENTINE AVOH offers two (2) fittings included in the price of the classic order (excluding online sales) as indicated on the order form.

A third fitting may be offered at the discretion of ATELIER VALENTINE AVOH to the customer if and only if the Company considers this necessary, in particular depending on the initial fit and pattern of the dress.

ATELIER VALENTINE AVOH reserves the right to impose its fitting dates respecting the requirements of the workshop, with the aim of streamlining production. Future brides undertake to make themselves available and to respect the fitting dates proposed by ATELIER VALENTINE AVOH.

 

To allow the customer to check the quality of her work, Valentine Avoh carries out a final fitting upon delivery. She checks with the client the different dressing techniques and maintenance tips. No dispute will therefore be possible after this examination of the delivered product.

 

If one or the other cannot honor the fitting and/or delivery appointments, they must inform the other at least 24 hours in advance.

Any request for an appointment at the ATELIER VALENTINE AVOH showroom in Brussels must be made on the online calendar ( www.valentineavoh.com/pages/rendez-vous ). Appointments can be modified online up to 48 hours before the appointment is made.


Appointments are only available for the fitting of custom-made wedding dresses and unique designs.


ARTICLE 7 - COMPLETION STEPS

7.1 SHOWROOM ORDER (excluding online sales)

Concerning traditional orders (excluding online sales), ATELIER VALENTINE AVOH specifies that the goods/parts in the showroom are made to measure.

 

Measurements will be taken when ordering or at a scheduled measurement appointment.

Any style modification will be subject to a specific quote. Any addition made during the manufacturing process will be subject to a new additional quote.

Any style modification requested by the Client that does not correspond to the style of the house may be refused by the ATELIER VALENTINE AVOH before or after signing the order form and these General Terms and Conditions.


ARTICLE 8 - PREGNANCY

8.1 SHOWROOM ORDER (excluding online sales)

In the event of pregnancy, ATELIER VALENTINE AVOH can modify the dress and adapt the pattern to the customer's new body shape.


ARTICLE 9 - DELIVERY OF ORDERS

9.1 - DELIVERY OF SHOWROOM ORDER (excluding online sales)

After the order has been made, the dress must be collected from the ATELIER VALENTINE AVOH showroom located 75 Boulevard Saint-Michel, 1040 Etterbeek (Brussels).


Also, once all fittings have been completed and the order is ready for delivery, the Customer undertakes to come and collect their order within a maximum of 3 weeks. ATELIER VALENTINE AVOH cannot under any circumstances store the parts in its workshop beyond this period.

If the customer wishes her order to be shipped by a third-party transport service provider, the shipping costs will be entirely her responsibility.

In the event of loss/theft/damage of parts once the package has been handed over to the carrier, ATELIER VALENTINE AVOH cannot be held responsible and no exchange/refund can take place.

Likewise, once the order has been delivered, ATELIER VALENTINE AVOH will no longer carry out any retouching or modification to the goods/parts ordered.


9.2 ONLINE ORDER DELIVERY

9.2.1 - DELIVERY METHOD AND ADDRESS

The Customer chooses one of the delivery methods offered on the site when placing the order. Deliveries are ensured by the services of the company DHL or UPS, from Monday to Friday, depending on the option chosen by the Customer when validating their order.


Delivery takes place to the delivery address indicated by the Customer when ordering.


The Customer may indicate, as desired, the address of his residence, that of any other natural person of his choice, or that of a legal entity he designates. If no one is able to receive the package at the time of Delivery, a delivery notice is left for the Customer and informs them of the terms of conservation of their package and its provision, under the Full and exclusive responsibility of the carrier.


The delivery address cannot be the address of a hotel or a post office box.


It is the Customer's responsibility to ensure the accuracy and completeness of the delivery data entered (street number, building number, staircase number, access codes, names and/or intercom numbers and any other information necessary for delivery).


In the event of an error or omission in the delivery information, the Customer is solely responsible for the defect or delay in delivery.


In the event of returning the order to the Company, the Customer must provide valid delivery information.


The costs of reshipping the order from Belgium are offered by the Company.


9.2.2 - DELIVERY COSTS AND TIMES


The amount of delivery costs depends on the delivery method chosen by the Customer and the country of delivery.

Except in cases of force majeure or unforeseeable and insurmountable fact of a third party to the contract, delivery times will be those indicated below and run from the date of confirmation of the order.

It is up to the Customer to choose the country of delivery and the delivery method before any order validation and payment.

The amount of delivery costs is indicated to the Customer before validation of the order and is included in the all-inclusive price. Standard delivery by DHL is free from 1,000 € of purchase.


It is also specified that delivery times are in working days. Orders placed on the site on Friday after twelve p.m. will be processed the following Monday. Orders placed on the Site on a public holiday will be processed the following business day.

If desired, the Customer can also collect their order free of charge from our Brussels showroom at 75 Boulevard Saint-Michel, 1040 Brussels, from Monday to Friday from 9:30 a.m. to 5 p.m. by making an appointment with the e-service. shop ( shop@valentineavoh.com ).

It is however specified that free collection of the order directly from the Brussels showroom of ATELIER VALENTINE AVOH must be carried out within a maximum of three weeks as soon as the order is ready-for-delivery.

ATELIER VALENTINE AVOH cannot under any circumstances store the goods/parts in its showroom/workshop beyond this period.



9.3. LATE DELIVERY


In the event of late delivery, the order is not automatically canceled.

The Company informs the Customer by email that delivery will be late.

The Customer may then decide to cancel the order and must then send the Company a notice of cancellation of the order according to the notification methods specified in article 15 hereof.

In the event that the Order has not yet been shipped upon receipt by the Company of the Customer's cancellation notice, delivery is blocked and the Customer is reimbursed for any sums debited at the latest within 14 ( fourteen) days following receipt of the cancellation notice pursuant to Article L.216-3 of the Consumer Code.

In the event that the Order has already been shipped upon receipt by the Company of the Customer's cancellation notice, the Customer may still cancel the order by refusing the package. The Company will then reimburse the sums debited and the return costs paid by the Customer within 15 (fifteen) days following receipt of the cancellation notice.

The Company cannot be held responsible for the consequences due to a delivery delay not due to its fault.


9.4. DELIVERY TRACKING

 

The Customer will receive an order number by email confirming that it has been taken care of by the carrier.

Upon shipment, the Customer will receive a tracking number for the package by email so that they can follow its progress on the carrier's website.

 

9.5 VERIFICATION OF THE ORDER

The Customer is required to check the condition of the packaging as well as the goods/parts upon Delivery. Thereafter, the Customer assumes entirely and exclusively the risks relating to the goods/parts.


It is up to the Customer to express the reservations and complaints that he considers necessary, or even to refuse delivery, when the package is obviously damaged.


Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within 3 (three) working days, not including public holidays, following the date of delivery of the goods/parts.


The Client must also send a copy of this letter to the Company under the conditions indicated in Article 15 hereof.


The Customer must ensure that the goods/parts delivered to him correspond to the order.

For this purpose, the package contains a summary delivery slip. In the event of non-compliance of the goods/parts with the specifications mentioned in the delivery note, the Customer must inform the Company and return the goods/parts to the Company.


ARTICLE 10 - CANCELLATION - POSTPONEMENT/MODIFICATION OF ORDER/RIGHT OF WITHDRAWAL

 

10.1 - WITHDRAWAL OF SHOWROOM ORDER (excluding online sales)
In the event of cancellation of an order after signature of the Purchase Order by the Parties, no refund will be granted by ATELIER VALENTINE AVOH. The deposit will then be kept by ATELIER VALENTINE AVOH.

In the event of cancellation beyond two months after signing the order form, payment of the entire order will be requested from the Customer.

No request for total or partial refund or exchange will be accepted after signing the order form.

In addition, and by way of derogation from article 4.1 of these General Terms and Conditions relating to the conditions for payment of orders, it is indicated that in the event of postponement of the wedding date initially set and consequently of the date of the last fitting, the second payment of the balance of the order cannot be deferred to this new date.

The second payment of the balance of the order will be requested by ATELIER VALENTINE AVOH between August 1 and 15 of the year of the wedding date initially set.

10.2 - LINE CONTROL RETRACTATION

In accordance with the Consumer Code, the Customer has a period of (14) fourteen days to withdraw from their purchase, without having to provide any reason.

 

ATELIER VALENTINE AVOH authorizes the Customer to return the products purchased within a period of 14 days.

The period of fourteen (14) days runs from the day on which the Customer or a third party, who is not the carrier, designated by the Customer received the item ordered, or, in the case of an order relating to several items delivered separately, from the day the Customer, or a third party who is not the carrier, designated by the Customer received the last item.

 

The Customer must generate a return through shop@valentineavoh.com indicating the item concerned by the return and the reason for the return. The Customer is responsible for printing the return label and placing it on the package to be returned.

 

Return costs are the responsibility of the Customer. In this case, the return costs will be deducted from the amount of the reimbursement of the Products. Any possible duties and taxes are also the responsibility of the customer, and will be deducted from the amount of the reimbursement of the Products.

In the event of difficulty relating to the return of the package, you should contact ATELIER VALENTINE AVOH Customer Service in order to obtain the necessary information.

 

Products worn, incomplete, damaged, soiled or returned outside the return period are not taken back. ATELIER VALENTINE AVOH reserves the right to refuse reimbursement for an item that does not meet the return criteria. In this case, you will receive an email from customer service informing you that your return was not accepted and we will resend the relevant item to you.

 

10.2.1 - REFUND OF ONLINE ORDER

If the right of withdrawal is exercised under the conditions above, ATELIER VALENTINE AVOH will refund the price of the Product(s) purchased less return costs, duties and taxes.

The return request generates an invoice indicating the amount of the product(s) excluding taxes. ATELIER VALENTINE AVOH, will reimburse the amount including tax of the Product(s) paid when placing the initial order.

For returned items, it may take up to 21 business days for funds to be credited to your original payment method due to the following steps:

1- Delivery time of the product to our workshop;

2- Product processing and inspection for reimbursement approval;

3- Authorization from the financial department to make a reimbursement;

4- It may take up to 7 business days for the funds to be credited to your payment method once the finance department has processed the refund.

If your refund is not processed within 21 business days, please contact us at this address: shop@valentineavoh.com with your tracking number for the returned package so that we can obtain more information.

 

No reimbursement can be made for the benefit of the Customer who has not exercised his right of withdrawal under the conditions of this article.

 

Made-to-order or custom-made items (ceremony dresses, veils and accessories) and gift cards are non-refundable and non-exchangeable. Therefore, for hygiene reasons, returns of jewelry and underwear are non-refundable and non-exchangeable.


ARTICLE 11 - RESERVATION OF OWNERSHIP

The Company retains full and complete ownership of the products sold until full payment of the full price, in principal, fees, taxes and mandatory contributions included.

 

ARTICLE 12 - FORCE MAJEURE

ATELIER VALENTINE AVOH cannot be held responsible if the non-performance or delay in the performance of any of the services results from a case of force majeure.

The Parties agree on the fact that, in accordance with the provisions of the civil code and the assessment made by case law, force majeure results from an event beyond the control of the debtor, which could not reasonably have been foreseen at the time. of the conclusion of the contract and the effects of which cannot be avoided by appropriate measures, prevents the execution of his obligation by the debtor.

The Parties agree in particular on the fact that an epidemic or pandemic, as well as legislative or regulatory modifications resulting from changes in the health situation, constitute a case of force majeure when such an event presents the aforementioned characteristics.

The Company must inform the Client without delay of the occurrence of such a case when it considers that it is likely to compromise the performance of the services.

In the event of the occurrence of such a case of force majeure, the performance of the services will be suspended until the disappearance, extinction or cessation of the case of force majeure.


The suspension of services cannot under any circumstances be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late payment penalties.


The performance of services is suspended for the entire duration of the force majeure if it is temporary. The suspension of services resulting from a temporary case of force majeure cannot give rise to reimbursement of the sums received by ATELIER VALENTINE AVOH in respect of the Customer's order. As soon as the force majeure event disappears, ATELIER VALENTINE AVOH will make its best efforts to resume normal performance of services as quickly as possible.


However, if the case of force majeure persists beyond a period of thirty (30) days, the parties must come together to discuss a possible modification of the contract.
In the absence of an agreement between the parties within thirty (30) days and if the case of force majeure persists, each of the Parties will have the right to terminate this contract automatically, without any compensation being payable. owed by either party.


However, if upon the occurrence of the force majeure event, it appears that the delay justifies the termination of this contract, it is terminated automatically and the parties are released from their obligations.

 

ARTICLE 13 - HEALTH REGULATIONS AND PROTOCOL

ATELIER VALENTINE AVOH undertakes, in the context of its services, to comply with applicable legislation, regulations, and official health recommendations.

ATELIER VALENTINE AVOH undertakes to use all means to preserve and ensure the health safety of Customers.

Consequently, ATELIER VALENTINE AVOH can only be held responsible in the event of proven fault or negligence and cannot be held responsible for direct or indirect damage, in the event that a Customer acts on their own initiative or at the request of at the instigation of a third party, in violation of the health protocol put in place by the Company and, more generally, in violation of all the measures implemented by the latter.


ARTICLE 14 - PERSONAL DATA AND CONFIDENTIALITY POLICY

The information collected about the Customer is subject to computer processing carried out by ATELIER VALENTINE AVOH and is essential to the processing of their order. This information and personal data are also kept for security purposes, in order to comply with legal and regulatory obligations.

ATELIER VALENTINE AVOH has a Confidentiality Policy, accessible on the website https://www.valentineavoh.com , in the “Confidentiality Policy” tab listing and detailing the use of the Customer's personal data.

In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms and the European Data Protection Regulation of April 27, 2016 (GDPR), the ATELIER VALENTINE AVOH may be required to collect personal data concerning the Customer.

The latter is informed that he has the right to access, rectify and delete personal data concerning him.

The Customer may exercise his rights with the competent services of ATELIER VALENTINE AVOH by writing to the following e-mail address shop@valentineavoh.com .

The Customer can obtain information on how ATELIER VALENTINE AVOH processes their personal data by consulting the Privacy Policy or by sending a request to the following email address: shop@valentineavoh.com


ARTICLE 15 - INTELLECTUAL PROPERTY


The Sites and their content are the exclusive property of the Company or are used by the latter with the authorization of their owner/holder. They are protected by intellectual property rights, particularly under trademark law and literary and artistic property law.

The content of the Sites includes all the elements that compose it, and in particular, without this list being exhaustive, all photographs, images, illustrations, texts, graphics, multimedia (audio and video), brands, logos and software used for the design and the operation of the sites.

The use and reproduction of all elements published on the sites are authorized only for information purposes for personal and private use, to the exclusion of any commercial use, any reproduction and any use of copies made for other purposes being expressly prohibited.


Thus, the content of the sites cannot be, in whole or in part, sold, reproduced, distributed, modified, presented to the public, displayed or integrated into a derivative work, for public or commercial purposes, or presented on another Internet site. and, in general, on any medium whatsoever.


Any infringement of these General Terms and Conditions and/or the intellectual property rights of ATELIER VALENTINE AVOH constitutes an act of counterfeiting which may give rise to the civil and criminal liability of the infringer, and may give rise to the initiation of legal proceedings by the Company.

 

ARTICLE 16 - NOTIFICATIONS


Within the framework of these General Terms and Conditions, all notifications to the Company or complaints relating to non-performance or poor performance of services must be reported and transmitted by the Client, under penalty of foreclosure, by registered letter with request for notice of receipt, within fifteen (15) days following receipt/collection of the order, to the following address:

ATELIER VALENTINE AVOH Srl
75 Boulevard Saint-Michel

1040 Brussels

Belgium


ARTICLE 17 - SEVERABILITY OF CLAUSES

If one or more provisions of these General Terms and Conditions were canceled, this nullity would not result in the nullity of the other provisions which will remain in force between the parties.


ARTICLE 19 - MODIFICATION OF THE CONTRACT

Any modification of these General Terms and Conditions can only be made by an amendment duly signed and accepted by both parties.


ARTICLE 20 - APPLICABLE LAW MEDIATION-JURISDICTION

These General Conditions of Sale are governed by Belgian law.

In the absence of an amicable settlement of the dispute, the Customer has the option of resorting free of charge to a consumer mediator.

Any difficulty relating to the interpretation, execution and validity of these General Terms and Conditions will be subject to the exclusive jurisdiction of the competent Courts of Brussels.